Refund policy

At HailHolm, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for all products purchased from our online store, including Shirts, Skirts, Pants & Trousers.

1. Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • The item was purchased within the last 30 days.
  • The item is unused, unworn, and in the same condition that you received it.
  • The item is in its original packaging with all tags attached.
  • You have proof of purchase (order confirmation email or receipt).

Certain items are non-refundable, including:

  • Items marked as final sale.
  • Gift cards.
  • Items that have been worn, washed, altered, or damaged after delivery.

2. How to Request a Refund

To initiate a refund, please contact our support team at [email protected] with your order number and reason for return. Our team will provide you with further instructions, including the return shipping address.

Please do not send your purchase back to the manufacturer. Returns must be sent to the address provided by our support team.

3. Return Shipping

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part (e.g., incorrect or defective item).

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days. The timing of the refund may vary depending on your payment provider.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product in a different size or color, please contact us at [email protected]. Exchanges are subject to product availability.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again, then contact your credit card company or bank. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

7. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with your order number and a photo of the item. We will arrange for a replacement or refund as appropriate.

8. Policy Updates

HailHolm reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page. Your continued use of our website after any changes constitutes your acceptance of the new policy.

If you have any questions about our Refund Policy, please contact us at [email protected].