Terms of service

1. User Agreement

By using this website, you represent that you are at least the age of majority in your jurisdiction and that you have the legal capacity to enter into a binding agreement. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit any other person’s use of the website.

You agree not to misuse the website, including by attempting to gain unauthorized access, interfering with its normal operation, introducing malicious code, or engaging in any activity that could damage, disable, overburden, or impair the site or its related systems.

All product descriptions, pricing, availability, and promotional information are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, unauthorized activity, pricing errors, or stock unavailability.

You are responsible for ensuring that all information you provide when placing an order is accurate, current, and complete, including shipping details and payment information.

2. Limitation of Liability

To the fullest extent permitted by applicable law, HailHolm shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website, the purchase of products, or any inability to use the website or products.

This includes, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial or personal loss, even if HailHolm has been advised of the possibility of such damages.

Our total liability for any claim arising from or relating to these terms or your use of the website shall not exceed the amount you paid for the product giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

3. Intellectual Property Protection

All content on this website, including but not limited to text, graphics, logos, images, product photography, designs, page layouts, and software, is the property of HailHolm or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, transfer, or sell any content obtained from this website without prior written permission from HailHolm.

The HailHolm name, logo, and all related marks, designs, and slogans are trademarks or trade dress of HailHolm. They may not be used in connection with any product or service without express written consent.

Any unauthorized use of the website content or intellectual property may result in legal action.

4. Refund Policy

We want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may request a return or refund in accordance with the policy below.

Refund requests must be submitted within 30 days of delivery. To be eligible, items must be unworn, unwashed, undamaged, and returned in their original condition with all tags and packaging intact.

Certain items may not be eligible for return or refund, including final sale items, intimate apparel, and any product that has been altered, used, or damaged after delivery.

To request a refund, please contact us at [email protected] with your order number and reason for the request. Our team will review your request and provide further instructions.

If approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider. Shipping charges are generally non-refundable unless the return is due to an error on our part or a defective item.

We reserve the right to refuse a refund if the returned item does not meet the conditions outlined in this policy.

5. Governing Law

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the jurisdiction in which HailHolm operates, without regard to conflict of law principles.