Shipping policy
Shipping Method
HailHolm offers one shipping method: Standard Shipping. This method is available for all orders shipped within the regions we serve. We do not offer express, overnight, or expedited shipping at this time.
Shipping Rates
Shipping charges are calculated based on the destination and the total weight of your order. The exact shipping cost will be displayed at checkout before you complete your purchase.
Please note: HailHolm does not offer free shipping on any orders. All orders, regardless of order value or quantity, are subject to Standard Shipping fees.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing occurs on business days only (Monday through Friday, excluding public holidays).
Once your order has been processed and handed over to the shipping carrier, you will receive a shipping confirmation email with tracking information, if available.
Estimated Delivery Time
After processing, Standard Shipping typically delivers within:
- Domestic orders: 5–10 business days
- International orders: 10–20 business days
Delivery times are estimates provided by the carrier and may vary due to factors beyond our control, including customs clearance, weather conditions, and carrier delays. HailHolm is not responsible for delays caused by the shipping carrier or customs authorities.
Shipping Destinations
We currently ship to the destinations listed at checkout. If your location is not available during checkout, we unfortunately cannot ship to that address at this time.
For orders shipped outside the country of origin, customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the order total or shipping fees. HailHolm has no control over these charges and cannot predict their amount.
Order Tracking
When tracking is available, you will receive a tracking number via email once your order has shipped. You can use this number on the carrier’s website to monitor your shipment’s progress.
If you do not receive tracking information, it may mean that tracking is not available for your destination or that your order is still being processed.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete at checkout. HailHolm is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs to resend the order.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at [email protected] as soon as possible. We will work with the carrier to investigate the issue and determine the appropriate resolution.
Claims for lost or damaged packages must be submitted within 30 days of the estimated delivery date.
Contact Us
If you have any questions about our shipping policy or your order, please reach out to us at [email protected]. We aim to respond to all inquiries within 1–2 business days.