Tracking order

At HailHolm, we want you to feel confident from checkout to delivery. Once your order for shirts, skirts, pants, or trousers has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to the carrier’s tracking page. You can use that information to follow your parcel’s progress in real time.

How to Track Your Order

  1. Check your shipping confirmation email. After your order leaves our warehouse, we will send a confirmation email to the address provided at checkout. This email includes your tracking number, the carrier name, and the estimated delivery timeframe.
  2. Locate your tracking number. Your tracking number is usually a combination of letters and numbers. It may appear as a clickable link or as plain text in the email. If you cannot find it, please check your spam or promotions folder.
  3. Enter the tracking number on the carrier’s website. Use the link in your shipping confirmation email, or visit the carrier’s official tracking page directly. Paste your tracking number into the tracking field and submit it to view the latest status.
  4. Review the tracking updates. Tracking information may take up to 24–48 hours to appear after shipment. Updates can include “Label Created,” “In Transit,” “Out for Delivery,” and “Delivered.” Some carriers also provide a delivery window or signature confirmation.
  5. Use a third-party tracking service if needed. If you have multiple packages or want a simpler overview, you can use a reliable third-party tracking website. These services can automatically detect the carrier and display updates in one place.

Recommended Third-Party Tracking Service

For a convenient way to track your HailHolm order, we recommend 17TRACK.

How to use 17TRACK:

  1. Go to https://www.17track.net/ .
  2. Enter your tracking number in the search box.
  3. Click the track button. 17TRACK will often detect the carrier automatically.
  4. If the carrier is not detected, select it manually from the list.
  5. View the latest tracking events and delivery status.

You can also use other reputable services such as PackageRadar or AfterShip in the same way.

Tracking Status Meanings

  • Label Created / Pre-Shipment: The carrier has been notified, but the package has not yet been scanned.
  • In Transit: The package is moving through the carrier’s network.
  • Out for Delivery: The package is with the local delivery courier and should arrive soon.
  • Delivered: The package has been delivered to the address provided at checkout.
  • Exception / Delay: The carrier may be experiencing a delay, customs review, or delivery issue. Please monitor the tracking page for updates.

If Your Tracking Has Not Updated

Tracking can sometimes pause for 2–5 business days, especially during peak seasons or international transit. If your tracking has not updated for more than 7 business days, or if the status shows “Delivered” but you have not received your package, please contact us at [email protected]. Include your order number and tracking number so we can assist you promptly.

Important Notes

  • Tracking numbers are not active until the carrier scans the package.
  • Delivery estimates are provided by the carrier and are not guaranteed.
  • For international orders, customs processing may affect tracking updates and delivery times.
  • Please ensure your shipping address is correct before placing your order. If you need to update your address, contact us as soon as possible at [email protected].

If you have any questions about tracking your HailHolm order, our support team is happy to help. Reach us at [email protected].